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Return Policy

Returns & Exchange Policy does not entertain returns after the order is successfully placed and payment is made by the buyer. Buyers are requested to place the order only if they agree with this term. will accept exchange of the sold products through the website, subject to the terms and conditions mentioned below:

Exchange requests will be entertained only in case the product(s) received by the buyer are in expired condition. Only such cases will be considered for exchange thereafter.

Buyer has to inform of his/her intention to exchange the broken products within 2 hrs of receipt of the goods at his/her shipping address.

Return orders are to be sent back to the address from where it was dispatched to be confirmed from

Cancellation & Refund Policy

  • You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases:
  • If the shipping location is not serviced by our partner courier companies.
  • No refund requests will be entertained for damaged products.
  • From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days. The amount will be refunded in the customer’s mode of payment.
  • No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations. No refunds will be given in the following cases:
  • Incorrect or insufficient address mentioned by the customer

Non- availability of recipient at the mentioned address and/or premises

Force majeure event

In case the product has undergone any tampering by the customer

All emails in this regard are to be sent to

Coupon Terms & Conditions

  1. Coupons are valid for a limited time only. Sheta Exports (Insta Food) reserves the right to modify or cancel coupons at any time.
  2. The coupon offer will not be valid until it is applied to the qualifying item.
  3. The coupon may only be used on and in conjunction with the purchase of products shipped and sold by The coupon is not valid on products sold by third-party sellers or other e-commerce websites.
  4. The coupon is limited to one coupon per customer.
  5. If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  6. Applicable shipping and handling charges apply to all products as the Shipping & Returns Policy.
  7. Offer good while supplies last.
  8. Void where prohibited.
  9. Sheta Exports (Insta Food) has no obligation for payment of any tax in conjunction with the distribution or use of any coupon.
  10. Consumers are required to pay any applicable taxes related to the use of the coupon.
  11. Coupons are void if restricted or prohibited by law.